Question 1

Who is responsible for providing the cleaning supplies?

Accepted Answer

We provide all of the supplies that are needed for cleaning your home. All of our products are non-toxic, pet-safe, and effective.

Question 2

Who will be cleaning my house?

Accepted Answer

One of our highly-trained, certified, bonded and insured cleaning technicians.

Question 3

How many cleaning technicians will be assigned to my appointment?

Accepted Answer

Typically, one technician is assigned for a recurring Maintenance Cleaning. For larger homes and for our detailed services, such as our Top-to-Bottom Cleaning, you can expect two to three certified technicians, including one lead technician.

Question 4

Will I continue to receive the same technician each time?

Accepted Answer

We will assign you with one of the same few technicians to ensure the best service possible. While all of our technicians are trained to provide the exact same results, appointing a select few technicians allows us to provide you with the most convenient appointment scheduling.

Question 5

How long will my appointment take?

Accepted Answer

It depends greatly on the size of your home and other factors. An average Top-to-Bottom Cleaning takes four to six hours, while an average Maintenance Cleaning takes three hours.

Question 6

Do I need to do anything to prepare for my appointment?

Accepted Answer

In order for our team to provide a detailed and efficient cleaning, we ask that all dishes, laundry, and other small surface items be stored away prior to your appointment.

Question 7

What should I do if I have a question about my appointment?

Accepted Answer

If you have any questions or concerns, you can contact our office through phone, email, or our client text line.

Question 8

Do I have to be home during my appointment?

Accepted Answer

Only if you would like. Our technicians are comfortable working with our clients present, or away. If you have a home office and will be working during your appointment, please let your technician know and they can accommodate your needs.

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