Frequently Asked Questions
Who is responsible for providing the cleaning supplies?
We provide, and recommend, all of the supplies needed for your home cleaning. All of our products are eco-friendly, non-toxic, and effective.
Who will be cleaning my house?
One of our highly-trained, certified, bonded and insured cleaning technicians.
How many cleaning technicians will be assigned to my appointment?
Typically, one technician is assigned for a recurring Maintenance Cleaning. For larger homes and for our detailed services, such as our Top-to-Bottom Cleaning, you can expect two to three certified technicians, including a lead technician.
Will I continue to receive the same technician each time?
We will assign you with one of the same few technicians to ensure the best service possible. While all of our technicians are trained to provide the exact same results (excellence!) appointing a couple of different technicians allows us to provide you with the most convenient appointment scheduling.
How long will my appointment take?
This depends greatly on the size of your home, as well as other factors. On average, our Top-to-Bottom Cleaning takes four to six hours, while our average Maintenance Cleaning takes three hours.
Do I need to do anything to prepare for my appointment?
We ask for all dishes, laundry, and other surface items to be put away prior to your appointment, allowing us to focus on the cleaning!
What should I do if I have an issue with my cleaning service?
If you have any questions or concerns, you can contact our office through phone, email, or our client text line.
Do I have to be home during my appointment?
Only if you would like. Our technicians are comfortable working with our clients home, or away. If you have a home office, and or any special requests, please let your technician know and they can accommodate your needs.
How will the technicians enter my home if I am not there?
The method of entry will be set up by our office when you set up your appointment.
What if I have a security alarm?
Most systems today have the option for a temporary code, or remote control entry, however these details will be discussed upon making your appointment with our office.
What happens if I forget to provide access to my home?
Our administration team will be sure that this detail is not forgotten prior to your appointment.
When exactly will the technicians arrive?
We have both morning and afternoon appointments to choose from. Our morning appointments start at 8:30 am, and afternoon between 12:00-1:00pm.
What should I do if the technician arrives late?
If our technician is running late, they will contact you before your appointment to inform you of their new arrival time.
What about my pets?
We love them! We only ask that they are kept in a safe place during your appointment to maximize our technician’s efficiency and to avoid them getting underfoot.
What preventative measures are you taking in order to avoid COVID-19?
Our team is fully vaccinated against the COVID-19 virus. In addition, each of our technicians are equipped with all necessary PPE. If you have a mask preference, please feel free to let your technician know, and they will gladly wear a mask during your appointment.
What happens if I want something that isn't part of the cleaning package?
No problem! Please reach out and we will be happy to discuss some of our Add-on services.
What if I have certain specific requests for cleaning my home?
No problem! Contact our office staff and they will be happy to set up any special requests for your home.
Should I tip my technicians?
Gratuity is never expected, but always appreciated. If you would like to leave a tip, we have made it simple to do so with a post-appointment automated text.
What payment methods do you accept?
We accept all major credit or debit cards. We also offer the convenience of autopay.
When will the charge be made to my credit card?
After your appointment is completed.
What if I need to reschedule my appointment?
We ask that you provide us with at least one week’s notice for any schedule or service appointment changes.