FAQ

We provide all of the supplies that are needed for cleaning your home. All of our products are non-toxic, pet-safe, and effective.

One of our highly-trained, certified, bonded and insured cleaning technicians.

Typically, one technician is assigned for a recurring Maintenance Cleaning. For larger homes and for our detailed services, such as our Top-to-Bottom Cleaning, you can expect two to three certified technicians, including one lead technician.

We will assign you with one of the same few technicians to ensure the best service possible. While all of our technicians are trained to provide the exact same results, appointing a select few technicians allows us to provide you with the most convenient appointment scheduling.

It depends greatly on the size of your home and other factors. An average Top-to-Bottom Cleaning takes four to six hours, while an average Maintenance Cleaning takes three hours.

In order for our team to provide a detailed and efficient cleaning, we ask that all dishes, laundry, and other small surface items be stored away prior to your appointment.

If you have any questions or concerns, you can contact our office through phone, email, or our client text line.

Only if you would like. Our technicians are comfortable working with our clients present, or away. If you have a home office and will be working during your appointment, please let your technician know and they can accommodate your needs.

The method of entry to your home will be set up by our office during your appointment scheduling.

Most systems today have the option for a temporary code, or remote control entry, however these details will be discussed upon making your appointment with our office.

Our administration team will be sure that this detail is not forgotten prior to your appointment.

Our morning appointments start at 8:30 am and afternoon appointments start between 12:00-1:00 pm.

We love them! However, we ask that they are kept in a safe place during your appointment to maximize our technician’s efficiency and to avoid getting underfoot.

No problem! Please reach out and we will be happy to discuss some of our add-on services.

No problem! Contact our office staff and they will be happy to set up any special requests for your home.

Gratuity is never expected, but always appreciated. If you would like to leave a tip, we have made it simple to do so with a post-appointment automated text.

We accept all major credit or debit cards. We also offer the convenience of autopay.

After your appointment is completed.

We ask that you provide us with at least one week’s notice for any schedule or service appointment changes.